Software Maintenance and Support Services
i-Sprint’s Global Software Maintenance and Support Services (“GSS”) defines the scope of maintenance and support services (“Maintenance Services”) agreed between i-Sprint Innovations Pte Ltd or its group of companies (“i-Sprint”) and Customer for i-Sprint’s software product and solution offerings, namely, ‘AccessMatrix’, ‘AccessReal’, and ‘YESsafe’.
The GSS and i-Sprint’s end-user software license agreement (“EULA”) both form an integral part of the applicable agreements between i-Sprint and Customer.
Technical support may no longer be offered for non-shipping versions of any of i-Sprint’s software products. i-Sprint reserves the right to revise the product support policy, at any time, without prior notice.
This page consists of the following tabs
- General Announcement – contains the latest update on product and security related information
- AccessMatrix Product Lifecycle – contains the announcement of Product Lifecycle for various i-Sprint AccessMatrix software versions.
- AccessMatrix Product Release & Support – contains information on product defect support, end of mainstream support and AccessMatrix Supported Platform Documents
- Services & Legal/ Support Documents – contains the service, legal and support documents
- Disclaimer
Summary
You may have noticed that Apache has released latest patch for Log4j2 i.e. version 2.17.0 to tackle the latest Log4j2 vulnerabilities: https://logging.apache.org/log4j/2.x/security.html
Apache Log4j2 open-source libraries are used in AccessMatrix. Only AccessMatrix version 5.6.5 & later are affected by the Log4j2 vulnerabilities.
i-Sprint recommends our customers using AccessMatrix AM Server and other AM Web Applications (CLP / OAuthProxy / USO Server / USO SSF / UAS TAP) version 5.6.5 or later to take note of the following information to mitigate the vulnerabilities.
Vulnerability Information
AccessMatrix version 5.6.5 or later, i.e. 5.6.5 to 5.7.1, is bundled with Apache Log4j2 2.11.2 or later. These versions are affected by the recent Apache Log4j2 security vulnerabilities. In the bundled Apache Tomcat deployment, the affected versions are by default bundled with Java 8 or above. Apache has provided patches to address the Log4j2 vulnerabilities issue:
- CVE-2021-44228 – AccessMatrix 5.6.5 or later is affected; Apache has released Log4j2 2.15.0 as permanent mitigation, and AccessMatrix 5.6.5 or later supports direct patching of bundled Log4j2 to this Log4j2 2.15.0.
- CVE-2021-45046 – AccessMatrix 5.x is NOT affected by default; AccessMatrix version 5.x logging configuration does not include Context Lookups (like ${ctx:loginId} or $${ctx:loginId}) (note: you may see the content of am5/WEB-INF/classes/amlog4j2.properties for verification); Apache has released Log4j2 2.16.0 as a permanent mitigation and AccessMatrix 5.x supports direct patching of bundled Log4j2 to this Log4j2 2.16.0.
- CVE-2021-45105 – AccessMatrix 5.x is NOT affected by default; AccessMatrix version 5.x logging configuration does not include Context Lookups (like ${ctx:loginId} or $${ctx:loginId}) (note: you may see the content of am5/WEB-INF/classes/amlog4j2.properties for verification); Apache has released Log4j2 2.17.0 as a permanent mitigation and AccessMatrix 5.x supports direct patching of bundled Log4j2 to this Log4j2 2.17.0.
Conclusion:
- For AccessMatrix 5.6.5 or later (and using Java 8 or later), patch directly AccessMatrix bundled Log4j2 to 2.17.0 as direct permanent mitigation to the above-published security vulnerabilities.
- For AccessMatrix 5.6.5 or later (and using Java 7 or earlier), please consult i-Sprint’s global support consultant.
- For AccessMatrix 5.6.4 or earlier, NO action is needed.
Permanent Mitigation
You should first find out the current AccessMatrix version to determine if it is affected by the abovementioned Log4j2 vulnerabilities. To do so, access the AccessMatrix Admin Console and then click on the ‘Help’ -> ‘About’ menu option. You should be able to see the current AM Server version shown on the ‘About AccessMatrix’ dialog box.
Please download the following patched files by clicking on the link:
If you are unable to download the patched files from the above link, you may download them from Apache official website at https://www.apache.org/dyn/closer.lua/logging/log4j/2.17.0/apache-log4j-2.17.0-bin.zip
Once downloaded the patched files, please patch the three JARs as described below:
- For each AM Server service running in high availability (HA) architecture, you should apply the following to each server in turn.
- Stop AM Server service.
- Remove the following three files from am5/WEB-INF/lib (for backing up, you must move the three files to another folder outside of the current am5 web app folder):
- oss-org-apache-log4j-core-2.12.0.jar or log4j-core-2.12.0.jar
- oss-org-apache-log4j-api-2.12.0.jar or log4j-api-2.12.0.jar
- oss-org-apache-log4j-1.2-api-2.12.0.jar or log4j-1.2-api-2.12.0.jar
- Copy the following three files (from the downloaded patched files) to am5/WEB-INF/lib:
- oss-org-apache-log4j-core-2.17.0.jar
- oss-org-apache-log4j-api-2.17.0.jar
- oss-org-apache-log4j-1.2-api-2.17.0.jar
Note: If you have downloaded the patched files from the Apache official website, you will have to rename the above mentioned three files accordingly.
- If there are web apps other than ‘am5’, replace the JAR files (refer to steps 3 and 4) in each web app’s /WEB-INF/lib folder.
- If you have applied the JVM parameter ‘-Dlog4j2.noFormatMsgLookup=true’ in earlier patching activity, you may remove such JVM parameter.
- Start AM Server service.
If you encountered any issue downloading the patched file or any of the mentioned steps, please contact i-Sprint’s support at support@i-sprint.com
AccessMatrix Software Version 5.7.1 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.7.1.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.7.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 7111]: 29-Oct-2021 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Support Azure Service Bus for Ehcache replication.
- OIDC Relying Party: Support of Client Assertion JWT for client authentication.
- OID CRelying Party: Support system-generated encryption and signing key pairs with rollover support.
This latest release also includes updates such as defect fixes released in previous version 5.7.0.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.7.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 7009]: 25-Jun-2021 | 30-Jun-2024 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.9 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6911]: 05-Mar-2021 | 31-Mar-2024 |
| 5.6.8 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6811]: 19-Oct-2020 | 31-Oct-2023 |
| 5.6.7 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6711]: 19-Jun-2020 | 30-Jun-2023 |
| 5.6.6 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6609]: 10-Feb-2020 | 28-Feb-2023 |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6510]: 08-Oct-2019 | 31-Oct-2022 |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | 30-Jun-2022 |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.7.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.7.0.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.7.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 7009]: 25-Jun-2021 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Harden some configuration of bundled Tomcat by default.
- Support E2EE Authentication (E2EEA) with Thales payShield 9000/10000.
- OIDC: scope-based claims support for AT+JWT (JWT-based access token).
- OIDC: Linking OIDC tokens with the user’s AccessMatrix session to better achieve session concurrency control.
This latest release also includes updates such as defect fixes released in previous version 5.6.9.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.9 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6911]: 05-Mar-2021 | 31-Mar-2024 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.8 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6811]: 19-Oct-2020 | 31-Oct-2023 |
| 5.6.7 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6711]: 19-Jun-2020 | 30-Jun-2023 |
| 5.6.6 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6609]: 10-Feb-2020 | 28-Feb-2023 |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6510]: 08-Oct-2019 | 31-Oct-2022 |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | 30-Jun-2022 |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.6.9 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.9.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.9 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6911]: 5-Mar-2021 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Session Concurrency Configuration at Individual Realm Level.
- Support AccessMatrix deployment on AWS Kubernetes Service.
- Support Scan and Login by using Vasco Multi-Device in Common Login Page.
- Support Thales payShield 9000/10000 as Key Provider.
- PDF PIN Mailer for Pseudo E2EEA.
This latest release also includes updates such as defect fixes released in previous version 5.6.8.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.8 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6811]: 19-Oct-2020 | 31-Oct-2023 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.7 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6711]: 19-Jun-2020 | 30-Jun-2023 |
| 5.6.6 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6609]: 10-Feb-2020 | 28-Feb-2023 |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6510]: 08-Oct-2019 | 31-Oct-2022 |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | 30-Jun-2022 |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.6.8 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.8.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.8 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6811]: 19-Oct-2020 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Support AccessMatrix deployment on Kubernetes orchestration platform
- Using Redis Cache for various modules, such as SMS-OTP, E2EE, SAML, and OAuth/OIDC.
- Using Java Message Service (JMS) for Ehcache replication mechanism.
- Common Login Page (CLP) supports SingPass QR code login for SAML SSO and OIDC.
- E2EE ATM PIN translation with Thales payShield 9000/10000, including support for E2EEA client Java/Android, iOS, and Javascript client library.
- Server monitoring for Thales payShield 9000/10000 HSM.
This latest release also includes updates such as defect fixes released in previous version 5.6.7.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.7 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6711]: 19-Jun-2020 | 30-Jun-2023 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.6 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6609]: 10-Feb-2020 | 28-Feb-2023 |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6510]: 08-Oct-2019 | 31-Oct-2022 |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | 30-Jun-2022 |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.6.7 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.7.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.7 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6711]: 19-Jun-2020 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Support new Key Provider based on Hashicorp Vault
- CLP support for SingPass Mobile
- CLP support for Windows Integrated Authentication (SSO Portal and UAS Token Activation Portal)
- Device-based Password Login Module (using E2EEA)
- Contextual Authentication with Device Tagging and IP Address Restriction
- New Native WSA Reverse Proxy
- OIDC Relying Party Lookup Module
This latest release also includes updates such as defect fixes released in previous version 5.6.6.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.6 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6609]: 10-Feb-2020 | 28-Feb-2023 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6510]: 08-Oct-2019 | 31-Oct-2022 |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | 30-Jun-2022 |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.6.6 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.6.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.6 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6609]: 10-Feb-2020 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- New Key Providers based on cloud HSM on AWS, Azure and Google Cloud Platforms.
- Support User Store, Login Module and Lookup Module for Azure AD.
- Support Digital Signature to PDF PIN Mailer
- Support externalized authentication using OpenID Connect, including SingPass Mobile (AccessMatrix as Relying Party).
- Support OpenID Connect Access Token in JWT format.
This latest release also includes updates such as defect fixes released in previous version 5.6.5.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6510]: 08-Oct-2019 | 31-Oct-2022 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | 30-Jun-2022 |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
| 5.5.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5111]: 15-Jun-2017 | 14-Jun-2020 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.6.5 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.5.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6510]: 08-Oct-2019 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- AccessMatrix server can be run as Docker container
- Granular session policy to control the session lifetime and idle timeout per realm
- Implement remote token handler for scenarios where the customer wants to dedicate one AccessMatrix server as token server
- For OAuth 2.0/OIDC:
- Support Client Credential grant type
- Support Dynamic Client Registration
- UAM as Service Provider: Supports signed AuthnRequest with HTTP-Redirect binding
This latest release also includes updates such as defect fixes released in previous version 5.6.4.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | 30-Jun-2022 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
| 5.5.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5111]: 15-Jun-2017 | 14-Jun-2020 |
| 5.5.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5008]: 23-Jan-2017 | 22-Jan-2020 |
| 5.4.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4208]: 04-Nov-2016 | 30-Nov-2019 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.6.4 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.4.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6409]: 15-Jun-2019 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Support JBoss Web Server 5.0 and bundle Tomcat 9 as part of AccessMatrix package
- Fine-grained concurrent session management to allow only certain number of concurrent sessions per user per realm
- Performance improvement when housekeeping audit records
- Support generation of OATH token seed in HSM for YESsafe Token
- Support OATH token/activation PIN import using ZIP file (that contains multiple PSKC files)
- CLP as OpenID Provider supports OIDC session management for Single Page Application (SPA) or Implicit grant
- CLP as OpenID Provider supports session state validation during silent authentication for Authorization Code grant
This latest release also includes updates such as defect fixes released in previous version 5.6.3.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | 28-Feb-2022 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
| 5.5.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5111]: 15-Jun-2017 | 14-Jun-2020 |
| 5.5.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5008]: 23-Jan-2017 | 22-Jan-2020 |
| 5.4.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4208]: 04-Nov-2016 | 30-Nov-2019 |
| 5.4.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4108]: 20-Jul-2016 | 31-Jul-2019 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Oracle has announced the End of Public Updates process for Java SE 8, and starting from Java 11, Oracle will provide JDK releases under the open source GNU General Public License v2, with the Classpath Exception (GPLv2+CPE), and under a commercial license for those using the Oracle JDK as part of an Oracle product or service, or who do not wish to use open source software.
Due to the Java Support License changes, i-Sprint bundles Oracle JRE 8 up to AccessMatrix version 5.6.2 only and bundles AdoptOpenJDK 11 from AccessMatrix version 5.6.3 onwards.
The following i-Sprint customers will need to purchase Oracle JRE commercial license separately.
- For customer who uses AccessMatrix version up to 5.6.2 and if JRE 8 update is required after Oracle Java SE End of Free Public Updates
- For customer who uses AccessMatrix version 5.6.3 onwards and who does not wish to use open source software under GNU General Public License v2
For further enquiries about Oracle Java SE license, please refer to Oracle Java SE Support Roadmap or contact to Oracle.
____________________________
Legend of Acronym
SE – Standard Edition | JRE – Java Runtime Environment | JDK – Java Development Kit | GNU – GNU’s Not Unix | GPL – General Public License | CPE – Classpath Exception
AccessMatrix Software Version 5.6.3 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.3.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6308]: 19-Feb-2019 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Support Oracle JRE 11 & AdoptOpenJDK 11
- Note: Oracle JRE 7 is not supported anymore
- Common Login Page (CLP) supports WSA as WSA login page
- New session concurrency policy to handle a certain number of concurrent sessions per user
- Authentication API can return JSON Web Token (JWT)
- Use OpenAPI standard for REST API documentation
This latest release also includes updates such as defect fixes released in previous version 5.6.2.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | 31-Oct-2021 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Jul-2018 | 31-Jul-2021 |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
| 5.5.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5111]: 15-Jun-2017 | 14-Jun-2020 |
| 5.5.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5008]: 23-Jan-2017 | 22-Jan-2020 |
| 5.4.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4208]: 04-Nov-2016 | 30-Nov-2019 |
| 5.4.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4108]: 20-Jul-2016 | 31-Jul-2019 |
| 5.4.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4011]: 24-Feb-2016 | 28-Feb-2019 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
AccessMatrix Software Version 5.6.2 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.2.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6214]: 22-Oct-2018 | TBA |
A high level summary of some of the key changes and enhancements released in this latest version is listed below:
- Enable Common Login Page (CLP) as OAuth/OIDC provider front end
- AccessMatrix UAM is a certified OIDC provider (https://openid.net/certification/)
- Support host-stored, key-pairs management for users to encrypt, decrypt and signing
- Improve verification performance in VASCO multi-device token by specifying instance sequence number instead of brute force
- Check forbidden words in HSM FM (PSE/PSE2) during changing/resetting password API call
- New reverse proxy-based Web Security Agent (WSA) as replacement for plug-in based WSA
This latest release also includes updates such as defect fixes released in previous version 5.6.1.
You may email to support@i-sprint.com to request for the latest release note.
End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6111]: 12-Oct-2018 | 31-Jul-2021 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
| 5.5.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5111]: 15-Jun-2017 | 14-Jun-2020 |
| 5.5.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5008]: 23-Jan-2017 | 22-Jan-2020 |
| 5.4.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4208]: 04-Nov-2016 | 30-Nov-2019 |
| 5.4.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4108]: 20-Jul-2016 | 31-Jul-2019 |
| 5.4.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4011]: 24-Feb-2016 | 28-Feb-2019 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
End of Mainstream Support Date Announcement
As part of our ongoing product communication, we are announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.6.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 6013]: 26-Mar-2018 | 31-Mar-2021 |
End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support |
| 5.5.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5212]: 09-Oct-2017 | 31-Oct-2020 |
| 5.5.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5111]: 15-Jun-2017 | 14-Jun-2020 |
| 5.5.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 5008]: 23-Jan-2017 | 22-Jan-2020 |
| 5.4.2 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4208]: 04-Nov-2016 | 30-Nov-2019 |
| 5.4.1 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4108]: 20-Jul-2016 | 31-Jul-2019 |
| 5.4.0 | Correct and test defects to determine best solution; Provide workarounds if possible | Supported | GA [Build 4011]: 24-Feb-2016 | 28-Feb-2019 |
- It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint.
- Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade.
Note: * Maintenance Services subscription is required
| Product Version | Product Defect Support | Product Technical Support | Product Released | End of Mainstream Support | Product Supported Platforms |
| 5.7.1 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 7111]: 29-Oct-2021 |
To Be Announced | |
| 5.7.0 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 7009]: 25-Jun-2021 |
30-Jun-2024 | |
| 5.6.9 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 6911]: 5-Mar-2021 |
31-Mar-2024 | |
| 5.6.8 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 6811]: 19-Oct-2020 |
31-Oct-2023 | |
| 5.6.7 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 6711]: 19-Jun-2020 |
30-Jun-2023 | |
| 5.6.6 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 6609]: 10-Feb-2020 |
28-Feb-2023 | |
| 5.6.5 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 6510]: 08-Oct-2019 |
31-Oct-2022 | |
| 5.6.4 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 6409]: 15-Jun-2019 |
30-Jun-2022 | |
| 5.6.3 | Correct and test defects to determine best solution; Provide workarounds if possible |
Supported* | GA [Build 6308]: 19-Feb-2019 |
28-Feb-2022 | – |
| 5.6.2 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 6214]: 22-Oct-2018 |
31-Oct-2021 | – |
| 5.6.1 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 6111]: 12-Jul-2018 |
31-Jul-2021 | – |
| 5.6.0 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 6013]: 26-Mar-2018 |
31-Mar-2021 | – |
| 5.5.2 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 5212]: 09-Oct-2017 |
31-Oct-2020 | – |
| 5.5.1 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 5111]: 15-Jun-2017 |
14-Jun-2020 | – |
| 5.5.0 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 5008]: 23-Jan-2017 |
22-Jan-2020 | – |
| 5.4.2 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 4208]: 04-Nov-2016 |
30-Nov-2019 | – |
| 5.4.1 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 4108]: 20-Jul-2016 |
31-Jul-2019 | – |
| 5.4.0 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 4011]: 24-Feb-2016 |
28-Feb-2019 | – |
| 5.3.4 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 3406]: 30-Sep-2015 |
30-Sep-2018 | – |
| 5.3.3 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 3313]: 30-Jul-2015 |
30-Jun-2018 | – |
| 5.3.2 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 3207]: 13-Mar-2015 |
28-Feb-2018 | – |
| 5.3.1 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 3103]: 2014-Q4 |
2017-Q3 | – |
| 5.3.0 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 3012]: 2014-Q4 |
2017-Q3 | – |
| 5.2.2 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 2206]: 2014-Q3 |
2017-Q2 | – |
| 5.2.0 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | GA [Build 2017]: 2014-Q1 ~o~ SP1 [Build 2028]: 2014-Q3 |
2017-Q2 | – |
| 5.1.2 | Not Supported | Not Supported | 2013-Q3 | 2016-Q2 | – |
| 5.0.9 | Not Supported | Not Supported | 2012-Q1 | 2015-Q1 | – |
| 5.0.8 | Not Supported | Not Supported | 2011-Q2 | 2014-Q1 | – |
| 5.0.7 & Earlier | Not Supported | Not Supported | 2010-Q3 | 2013-Q2 | – |
| 4.5.3 | Provide workarounds if possible; Provide access to existing patches |
Limited Support* | 2009-Q3 | 2012-Q2 | – |
| 4.3 & Earlier | Not Supported | Not Supported | 2007-Q2 | 2010-Q1 | – |
Website Contents
The information contained on this website, including without limitation, “Product Release & Support” and any reference data (“Contents”), should not be interpreted as legally binding commitments, but rather as flexible information subject to change from time to time. The Contents are for information purposes only. I-SPRINT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING THE CONTENTS ON THIS WEBSITE.
Addition, Modification, and Deletion
i-Sprint may add, modify or delete any of the information on this website from time to time without providing any notice. Please check out i-Sprint online information periodically to keep informed of any updates.
The information on this page is subject to the Disclaimer.
Last Updated:22/December/2021