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Software Maintenance and Support Services

i-Sprint’s Global Software Maintenance and Support Services (“GSS”) defines the scope of maintenance and support services (“Maintenance Services”) agreed between i-Sprint Innovations Pte Ltd or its group of companies (“i-Sprint”) and Customer for i-Sprint’s software product and solution offerings, namely, ‘AccessMatrix’, ‘AccessReal’, and ‘YESsafe’.

The GSS and i-Sprint’s end-user software license agreement (“EULA”) both form an integral part of the applicable agreements between i-Sprint and Customer.

Technical support may no longer be offered for non-shipping versions of any of i-Sprint’s software products. i-Sprint reserves the right to revise the product support policy, at any time, without prior notice.

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Apache Java Logging Library Log4j2 Vulnerabilities and Mitigation (CVE-2021-44228, CVE-2021-45046, CVE-2021-45105)2021-12-23T21:02:00+08:00

Summary

You may have noticed that Apache has released latest patch for Log4j2 i.e. version 2.17.0 to tackle the latest Log4j2 vulnerabilities: https://logging.apache.org/log4j/2.x/security.html

Apache Log4j2 open-source libraries are used in AccessMatrix. Only AccessMatrix version 5.6.5 & later are affected by the Log4j2 vulnerabilities.

i-Sprint recommends our customers using AccessMatrix AM Server and other AM Web Applications (CLP / OAuthProxy / USO Server / USO SSF / UAS TAP) version 5.6.5 or later to take note of the following information to mitigate the vulnerabilities.

Vulnerability Information

AccessMatrix version 5.6.5 or later, i.e. 5.6.5 to 5.7.1, is bundled with Apache Log4j2 2.11.2 or later. These versions are affected by the recent Apache Log4j2 security vulnerabilities. In the bundled Apache Tomcat deployment, the affected versions are by default bundled with Java 8 or above. Apache has provided patches to address the Log4j2 vulnerabilities issue:

  • CVE-2021-44228 – AccessMatrix 5.6.5 or later is affected; Apache has released Log4j2 2.15.0 as permanent mitigation, and AccessMatrix 5.6.5 or later supports direct patching of bundled Log4j2 to this Log4j2 2.15.0.
  • CVE-2021-45046 – AccessMatrix 5.x is NOT affected by default; AccessMatrix version 5.x logging configuration does not include Context Lookups (like ${ctx:loginId} or $${ctx:loginId}) (note: you may see the content of am5/WEB-INF/classes/amlog4j2.properties for verification); Apache has released Log4j2 2.16.0 as a permanent mitigation and AccessMatrix 5.x supports direct patching of bundled Log4j2 to this Log4j2 2.16.0.
  • CVE-2021-45105 – AccessMatrix 5.x is NOT affected by default; AccessMatrix version 5.x logging configuration does not include Context Lookups (like ${ctx:loginId} or $${ctx:loginId}) (note: you may see the content of am5/WEB-INF/classes/amlog4j2.properties for verification); Apache has released Log4j2 2.17.0 as a permanent mitigation and AccessMatrix 5.x supports direct patching of bundled Log4j2 to this Log4j2 2.17.0.

Conclusion:

  • For AccessMatrix 5.6.5 or later (and using Java 8 or later), patch directly AccessMatrix bundled Log4j2 to 2.17.0 as direct permanent mitigation to the above-published security vulnerabilities.
  • For AccessMatrix 5.6.5 or later (and using Java 7 or earlier), please consult i-Sprint’s global support consultant.
  • For AccessMatrix 5.6.4 or earlier, NO action is needed.

Permanent Mitigation

You should first find out the current AccessMatrix version to determine if it is affected by the abovementioned Log4j2 vulnerabilities. To do so, access the AccessMatrix Admin Console and then click on the ‘Help’ -> ‘About’ menu option. You should be able to see the current AM Server version shown on the ‘About AccessMatrix’ dialog box.

Please download the following patched files by clicking on the link:

If you are unable to download the patched files from the above link, you may download them from Apache official website at https://www.apache.org/dyn/closer.lua/logging/log4j/2.17.0/apache-log4j-2.17.0-bin.zip

Once downloaded the patched files, please patch the three JARs as described below:

  1. For each AM Server service running in high availability (HA) architecture, you should apply the following to each server in turn.
  2. Stop AM Server service.
  3. Remove the following three files from am5/WEB-INF/lib (for backing up, you must move the three files to another folder outside of the current am5 web app folder):
    • oss-org-apache-log4j-core-2.12.0.jar or log4j-core-2.12.0.jar
    • oss-org-apache-log4j-api-2.12.0.jar or log4j-api-2.12.0.jar
    • oss-org-apache-log4j-1.2-api-2.12.0.jar or log4j-1.2-api-2.12.0.jar
  1. Copy the following three files (from the downloaded patched files) to am5/WEB-INF/lib:
    • oss-org-apache-log4j-core-2.17.0.jar
    • oss-org-apache-log4j-api-2.17.0.jar
    • oss-org-apache-log4j-1.2-api-2.17.0.jar

Note: If you have downloaded the patched files from the Apache official website, you will have to rename the above mentioned three files accordingly.

  1. If there are web apps other than ‘am5’, replace the JAR files (refer to steps 3 and 4) in each web app’s /WEB-INF/lib folder.
  2. If you have applied the JVM parameter ‘-Dlog4j2.noFormatMsgLookup=true’ in earlier patching activity, you may remove such JVM parameter.
  3. Start AM Server service.

If you encountered any issue downloading the patched file or any of the mentioned steps, please contact i-Sprint’s support at support@i-sprint.com

Product Lifecycle Announcement for i-Sprint AccessMatrix Software Versions 5.7.1, 5.7.02021-11-01T11:35:31+08:00

AccessMatrix Software Version 5.7.1 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.7.1.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.7.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 7111]: 29-Oct-2021 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Support Azure Service Bus for Ehcache replication.
  • OIDC Relying Party: Support of Client Assertion JWT for client authentication.
  • OID CRelying Party: Support system-generated encryption and signing key pairs with rollover support.

This latest release also includes updates such as defect fixes released in previous version 5.7.0.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.7.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 7009]: 25-Jun-2021 30-Jun-2024

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.9 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6911]: 05-Mar-2021 31-Mar-2024
5.6.8 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6811]: 19-Oct-2020 31-Oct-2023
5.6.7 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6711]: 19-Jun-2020 30-Jun-2023
5.6.6 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6609]: 10-Feb-2020 28-Feb-2023
5.6.5 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6510]: 08-Oct-2019 31-Oct-2022
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 30-Jun-2022
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Versions 5.7.0, 5.6.92021-07-01T12:53:22+08:00

AccessMatrix Software Version 5.7.0 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.7.0.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.7.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 7009]: 25-Jun-2021 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Harden some configuration of bundled Tomcat by default.
  • Support E2EE Authentication (E2EEA) with Thales payShield 9000/10000.
  • OIDC: scope-based claims support for AT+JWT (JWT-based access token).
  • OIDC: Linking OIDC tokens with the user’s AccessMatrix session to better achieve session concurrency control.

This latest release also includes updates such as defect fixes released in previous version 5.6.9.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.9 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6911]: 05-Mar-2021 31-Mar-2024

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.8 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6811]: 19-Oct-2020 31-Oct-2023
5.6.7 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6711]: 19-Jun-2020 30-Jun-2023
5.6.6 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6609]: 10-Feb-2020 28-Feb-2023
5.6.5 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6510]: 08-Oct-2019 31-Oct-2022
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 30-Jun-2022
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Versions 5.6.9, 5.6.82021-03-22T02:28:09+08:00

AccessMatrix Software Version 5.6.9 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.9.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.9 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6911]: 5-Mar-2021 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Session Concurrency Configuration at Individual Realm Level.
  • Support AccessMatrix deployment on AWS Kubernetes Service.
  • Support Scan and Login by using Vasco Multi-Device in Common Login Page.
  • Support Thales payShield 9000/10000 as Key Provider.
  • PDF PIN Mailer for Pseudo E2EEA.

This latest release also includes updates such as defect fixes released in previous version 5.6.8.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.8 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6811]: 19-Oct-2020 31-Oct-2023

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.7 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6711]: 19-Jun-2020 30-Jun-2023
5.6.6 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6609]: 10-Feb-2020 28-Feb-2023
5.6.5 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6510]: 08-Oct-2019 31-Oct-2022
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 30-Jun-2022
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Versions 5.6.8, 5.6.72021-03-22T01:46:58+08:00

AccessMatrix Software Version 5.6.8 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.8.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.8 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6811]: 19-Oct-2020 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Support AccessMatrix deployment on Kubernetes orchestration platform
    • Using Redis Cache for various modules, such as SMS-OTP, E2EE, SAML, and OAuth/OIDC.
    • Using Java Message Service (JMS) for Ehcache replication mechanism.
  • Common Login Page (CLP) supports SingPass QR code login for SAML SSO and OIDC.
  • E2EE ATM PIN translation with Thales payShield 9000/10000, including support for E2EEA client Java/Android, iOS, and Javascript client library.
  • Server monitoring for Thales payShield 9000/10000 HSM.

This latest release also includes updates such as defect fixes released in previous version 5.6.7.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.7 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6711]: 19-Jun-2020 30-Jun-2023

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.6 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6609]: 10-Feb-2020 28-Feb-2023
5.6.5 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6510]: 08-Oct-2019 31-Oct-2022
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 30-Jun-2022
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Versions 5.6.7, 5.6.62020-06-26T13:18:03+08:00

AccessMatrix Software Version 5.6.7 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.7.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.7 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6711]: 19-Jun-2020 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Support new Key Provider based on Hashicorp Vault
  • CLP support for SingPass Mobile
  • CLP support for Windows Integrated Authentication (SSO Portal and UAS Token Activation Portal)
  • Device-based Password Login Module (using E2EEA)
  • Contextual Authentication with Device Tagging and IP Address Restriction
  • New Native WSA Reverse Proxy
  • OIDC Relying Party Lookup Module

This latest release also includes updates such as defect fixes released in previous version 5.6.6.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.6 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6609]: 10-Feb-2020 28-Feb-2023

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.5 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6510]: 08-Oct-2019 31-Oct-2022
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 30-Jun-2022
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Versions 5.6.6, 5.6.52020-02-11T14:58:39+08:00

AccessMatrix Software Version 5.6.6 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.6.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.6 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6609]: 10-Feb-2020 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • New Key Providers based on cloud HSM on AWS, Azure and Google Cloud Platforms.
  • Support User Store, Login Module and Lookup Module for Azure AD.
  • Support Digital Signature to PDF PIN Mailer
  • Support externalized authentication using OpenID Connect, including SingPass Mobile (AccessMatrix as Relying Party).
  • Support OpenID Connect Access Token in JWT format.

This latest release also includes updates such as defect fixes released in previous version 5.6.5.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.5 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6510]: 08-Oct-2019 31-Oct-2022

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 30-Jun-2022
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
5.5.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5111]: 15-Jun-2017 14-Jun-2020
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Version 5.6.5, 5.6.42020-10-23T02:11:05+08:00

AccessMatrix Software Version 5.6.5 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.5.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.5 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6510]: 08-Oct-2019 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • AccessMatrix server can be run as Docker container
  • Granular session policy to control the session lifetime and idle timeout per realm
  • Implement remote token handler for scenarios where the customer wants to dedicate one AccessMatrix server as token server
  • For OAuth 2.0/OIDC:
    • Support Client Credential grant type
    • Support Dynamic Client Registration
  • UAM as Service Provider: Supports signed AuthnRequest with HTTP-Redirect binding

This latest release also includes updates such as defect fixes released in previous version 5.6.4.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 30-Jun-2022

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
5.5.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5111]: 15-Jun-2017 14-Jun-2020
5.5.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5008]: 23-Jan-2017 22-Jan-2020
5.4.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4208]: 04-Nov-2016 30-Nov-2019
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Version 5.6.4, 5.6.32019-06-25T15:18:07+08:00

AccessMatrix Software Version 5.6.4 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.4.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.4 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6409]: 15-Jun-2019 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Support JBoss Web Server 5.0 and bundle Tomcat 9 as part of AccessMatrix package
  • Fine-grained concurrent session management to allow only certain number of concurrent sessions per user per realm
  • Performance improvement when housekeeping audit records
  • Support generation of OATH token seed in HSM for YESsafe Token
  • Support OATH token/activation PIN import using ZIP file (that contains multiple PSKC files)
  • CLP as OpenID Provider supports OIDC session management for Single Page Application (SPA) or Implicit grant
  • CLP as OpenID Provider supports session state validation during silent authentication for Authorization Code grant

This latest release also includes updates such as defect fixes released in previous version 5.6.3.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 28-Feb-2022

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
5.5.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5111]: 15-Jun-2017 14-Jun-2020
5.5.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5008]: 23-Jan-2017 22-Jan-2020
5.4.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4208]: 04-Nov-2016 30-Nov-2019
5.4.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4108]: 20-Jul-2016 31-Jul-2019
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Support Announcement for Oracle JRE and AdoptOpenJDK JRE2019-04-08T15:55:05+08:00

Oracle has announced the End of Public Updates process for Java SE 8, and starting from Java 11, Oracle will provide JDK releases under the open source GNU General Public License v2, with the Classpath Exception (GPLv2+CPE), and under a commercial license for those using the Oracle JDK as part of an Oracle product or service, or who do not wish to use open source software.

Due to the Java Support License changes, i-Sprint bundles Oracle JRE 8 up to AccessMatrix version 5.6.2 only and bundles AdoptOpenJDK 11 from AccessMatrix version 5.6.3 onwards.

The following i-Sprint customers will need to purchase Oracle JRE commercial license separately.

  • For customer who uses AccessMatrix version up to 5.6.2 and if JRE 8 update is required after Oracle Java SE End of Free Public Updates
  • For customer who uses AccessMatrix version 5.6.3 onwards and who does not wish to use open source software under GNU General Public License v2

For further enquiries about Oracle Java SE license, please refer to Oracle Java SE Support Roadmap or contact to Oracle.

____________________________

Legend of Acronym
SE – Standard Edition | JRE – Java Runtime Environment   | JDK – Java Development Kit | GNU –  GNU’s Not Unix | GPL – General Public License | CPE – Classpath Exception
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Version 5.6.3, 5.6.22019-06-25T15:29:12+08:00

AccessMatrix Software Version 5.6.3 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.3.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.3 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6308]: 19-Feb-2019 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Support Oracle JRE 11 & AdoptOpenJDK 11
    • Note: Oracle JRE 7 is not supported anymore
  • Common Login Page (CLP) supports WSA as WSA login page
  • New session concurrency policy to handle a certain number of concurrent sessions per user
  • Authentication API can return JSON Web Token (JWT)
  • Use OpenAPI standard for REST API documentation

This latest release also includes updates such as defect fixes released in previous version 5.6.2.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 31-Oct-2021

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Jul-2018 31-Jul-2021
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
5.5.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5111]: 15-Jun-2017 14-Jun-2020
5.5.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5008]: 23-Jan-2017 22-Jan-2020
5.4.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4208]: 04-Nov-2016 30-Nov-2019
5.4.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4108]: 20-Jul-2016 31-Jul-2019
5.4.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4011]: 24-Feb-2016 28-Feb-2019
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Version 5.6.2, 5.6.12018-10-24T16:56:20+08:00

AccessMatrix Software Version 5.6.2 GA Release Announcement
As part of our ongoing product communication, we are announcing the GA release of AccessMatrix software version 5.6.2.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6214]: 22-Oct-2018 TBA

A high level summary of some of the key changes and enhancements released in this latest version is listed below:

  • Enable Common Login Page (CLP) as OAuth/OIDC provider front end
  • AccessMatrix UAM is a certified OIDC provider (https://openid.net/certification/)
  • Support host-stored, key-pairs management for users to encrypt, decrypt and signing
  • Improve verification performance in VASCO multi-device token by specifying instance sequence number instead of brute force
  • Check forbidden words in HSM FM (PSE/PSE2) during changing/resetting password API call
  • New reverse proxy-based Web Security Agent (WSA) as replacement for plug-in based WSA

This latest release also includes updates such as defect fixes released in previous version 5.6.1.
You may email to support@i-sprint.com to request for the latest release note.

End of Mainstream Support Date Announcement
In addition to above GA release, we are also announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6111]: 12-Oct-2018 31-Jul-2021

 

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
5.5.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5111]: 15-Jun-2017 14-Jun-2020
5.5.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5008]: 23-Jan-2017 22-Jan-2020
5.4.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4208]: 04-Nov-2016 30-Nov-2019
5.4.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4108]: 20-Jul-2016 31-Jul-2019
5.4.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4011]: 24-Feb-2016 28-Feb-2019
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade
Product Lifecycle Announcement for i-Sprint AccessMatrix Software Version 5.6.02018-10-24T16:53:19+08:00

End of Mainstream Support Date Announcement
As part of our ongoing product communication, we are announcing the End of Mainstream Support (EOMS) date for the following AccessMatrix software version.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.6.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 6013]: 26-Mar-2018 31-Mar-2021

 

End of Mainstream Support Date Reminder
EOMS reminder for older software versions listed below aims to encourage customers to upgrade their systems’ software to a more current version, which includes new features, enhancements and reported defect fixes that improve product reliability.

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support
5.5.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5212]: 09-Oct-2017 31-Oct-2020
5.5.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5111]: 15-Jun-2017 14-Jun-2020
5.5.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 5008]: 23-Jan-2017 22-Jan-2020
5.4.2 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4208]: 04-Nov-2016 30-Nov-2019
5.4.1 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4108]: 20-Jul-2016 31-Jul-2019
5.4.0 Correct and test defects to determine best solution; Provide workarounds if possible Supported GA [Build 4011]: 24-Feb-2016 28-Feb-2019
  • It is highly recommended that customers upgrade their systems before the respective EOMS dates to continue to be supported by i-Sprint.
  • Customers should consult with i-Sprint sales representatives or Global Support personnel for the recommended software version to which they should upgrade.

Note: * Maintenance Services subscription is required

Product Version Product Defect Support Product Technical Support Product Released End of Mainstream Support Product Supported Platforms
5.7.1 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 7111]:
29-Oct-2021		 To Be Announced
PDF
5.7.0 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 7009]:
25-Jun-2021		 30-Jun-2024
PDF
5.6.9 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 6911]:
5-Mar-2021		 31-Mar-2024
PDF
5.6.8 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 6811]:
19-Oct-2020		 31-Oct-2023
PDF
5.6.7 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 6711]:
19-Jun-2020		 30-Jun-2023
PDF
5.6.6 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 6609]:
10-Feb-2020		 28-Feb-2023
PDF
5.6.5 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 6510]:
08-Oct-2019		 31-Oct-2022
PDF
5.6.4 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 6409]:
15-Jun-2019		 30-Jun-2022
PDF
5.6.3 Correct and test defects to determine best solution;
Provide workarounds if possible		 Supported* GA [Build 6308]:
19-Feb-2019		 28-Feb-2022 –
5.6.2 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 6214]:
22-Oct-2018		 31-Oct-2021 –
5.6.1 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 6111]:
12-Jul-2018		 31-Jul-2021 –
5.6.0 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 6013]:
26-Mar-2018		 31-Mar-2021 –
5.5.2 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 5212]:
09-Oct-2017		 31-Oct-2020 –
5.5.1 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 5111]:
15-Jun-2017		 14-Jun-2020 –
5.5.0 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 5008]:
23-Jan-2017		 22-Jan-2020 –
5.4.2 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 4208]:
04-Nov-2016		 30-Nov-2019 –
5.4.1 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 4108]:
20-Jul-2016		 31-Jul-2019 –
5.4.0 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 4011]:
24-Feb-2016		 28-Feb-2019 –
5.3.4 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 3406]:
30-Sep-2015		 30-Sep-2018 –
5.3.3 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 3313]:
30-Jul-2015		 30-Jun-2018 –
5.3.2 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 3207]:
13-Mar-2015		 28-Feb-2018 –
5.3.1 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 3103]:
2014-Q4		 2017-Q3 –
5.3.0 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 3012]:
2014-Q4		 2017-Q3 –
5.2.2 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 2206]:
2014-Q3		 2017-Q2 –
5.2.0 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* GA [Build 2017]:
2014-Q1
~o~
SP1 [Build 2028]:
2014-Q3		 2017-Q2 –
5.1.2 Not Supported Not Supported 2013-Q3 2016-Q2 –
5.0.9 Not Supported Not Supported 2012-Q1 2015-Q1 –
5.0.8 Not Supported Not Supported 2011-Q2 2014-Q1 –
5.0.7 & Earlier Not Supported Not Supported 2010-Q3 2013-Q2 –
4.5.3 Provide workarounds if possible;
Provide access to existing patches		 Limited Support* 2009-Q3 2012-Q2 –
4.3 & Earlier Not Supported Not Supported 2007-Q2 2010-Q1 –

Website Contents

The information contained on this website, including without limitation, “Product Release & Support” and any reference data (“Contents”), should not be interpreted as legally binding commitments, but rather as flexible information subject to change from time to time. The Contents are for information purposes only. I-SPRINT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING THE CONTENTS ON THIS WEBSITE.

Addition, Modification, and Deletion

i-Sprint may add, modify or delete any of the information on this website from time to time without providing any notice. Please check out i-Sprint online information periodically to keep informed of any updates.

The information on this page is subject to the Disclaimer.

Last Updated:22/December/2021

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